Lesson Two: Trust your Jiminy Cricket
Jiminy Cricket: the Disney-illustrated personification of a conscious. Remember him?
He's the voice in our head that tells us what
we're feeling before our brain has fully processed why
we're feeling it.
One of our managers is full of energy. Tough, no-nonsense, and as kind as they come. When they reached out to interview for the position, they were, true to form, bold and direct. I am applying to work with your company because I believe in your mission. I left my last job because the owners didn't like hearing how to run their business from someone like me. Let's hop on the phone to discuss how I can add value to your campground, team and guests. I promise you, I won't disappoint.
Some may have read this as brash and would have been quick to dismiss. But not Jiminy. He said, hmmm… the downside of having a conversation with them is limited - the conversation can be as short as we need it to be. But the upside here is huge… we could potentially add a bold, direct, confident team member who believes in our mission. Seems worthy of a chat. And it was… just a few weeks later, they were managing (and continue to manage) one of our top performing campgrounds. Good thing we trusted Jiminy.
Alternatively, Jiminy can protect us from what might otherwise be less desirable situations.
We recently set up an interview with an applicant for a Community Manager position at one of our campgrounds. Their resume was impressive - ten-plus years managing large, high-trafficked campgrounds across the country; but something was off.
>>>>>>>>>> Dear Michael, Thank you for your interest in joining us on our mission to build the most hospitable company in the world. Your experience is impressive. I would look forward to speaking with you to see if the Community Manager role on our team would be a good fit for your next adventure. If you are interested in learning more about the opportunity, please let me know a few times that work for you to speak by phone this week or next, along with the best number to contact you. I don't anticipate that we'll need more than thirty minutes for this first conversation. With Warm Hospitality, Josh
>>>>>>>>>> Hi Josh, Thank for getting back to me. Saturday morning, maybe? Michael
On the surface, this might seem like an OK response. Sure, we asked for a few time options and the best number to reach him, neither of which were provided. Perhaps he read the email too quickly, and we'll give him the benefit of the doubt. But something beyond that wasn't adding up. "Saturday morning, maybe?" "Thank for getting"
Enter, Jiminy, with his little white-glove-covered hands waving in the air. Jiminy - we hear you, loud and clear. We want team members who get
the job, can do
the job, and WANT
the job. While Michael might "want" the job, his apathetic demeanor and lack of attention to detail is not going to work well on our team. We'll let Michael know that we will no longer be moving forward with his candidacy.
Here are a few other examples of situations that have made Jiminy ring the bell…
- A candidate who told us that their nickname at the last campground they managed was "the sergeant"
- A candidate who, when asked about their leadership style, told us that they are "more of a boss than a coach"
- A candidate who referred to a guest as "the money"
It is way easier to part ways with someone before they join your team (during the interview process) than once you have on-boarded them and invested in their growth. We all have a Jiminy - it's your job to listen to him. Lesson two: Trust your Jiminy Cricket